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Terms & Conditions

At AmarCintra - Healing & Retreats, our terms and conditions are designed to govern the activities of our website visitors and establish a clear understanding of the relationship between visitors and the retreat. These terms are tailored to our specific offerings, ensuring a harmonious experience for all.

AmarCintra Terms of Service, Privacy Policy, and GDPR Compliance

 

Table of Contents

  1. Introduction

  2. Privacy Policy

    • Who We Are

    • Why We Process Your Information

    • What Is the Purpose of Our Data Processing?

    • For How Long Will We Keep Your Information?

    • Your Rights

    • Security and Confidentiality

  3. Terms of Service

    • Bookings and Payments

    • Cancellation and Refund Policy

    • Use of Facilities

    • Limitations of Liability

  4. GDPR Compliance

    • Lawful Basis for Processing

    • Data Protection Officer (DPO)

    • Third-Party Processors

    • User Rights and How to Exercise Them

  5. Cookie Policy

  6. Updates to This Document

  7. Contact Information

 

1. Introduction

 

Welcome to AmarCintra! We are committed to providing a unique experience combining serene accommodation, intuitive therapies, and immersive retreats. This document outlines our policies to ensure your trust, clarity, and compliance with applicable laws.

By using our services, you agree to these terms. If you have questions, contact us at info@amarcintra.com.

 

2. Privacy Policy

 

Who We Are

AmarCintra - Natureza e Bem-Estar, Unipessoal Limitada, is located at Rua das Moutinhas, 24-32, Tojeira, 2705-769 São João das Lampas - Portugal. For inquiries, contact us at info@amarcintra.com or call (+351) 917595961.

 

Why We Process Your Information

We process personal data for:

  • Reservation management and billing.

  • Legal compliance.

  • Providing personalized in-house services.

  • Marketing and promotional activities with consent.

 

What Is the Purpose of Our Data Processing?

Your data helps us:

  • Respond to inquiries.

  • Confirm bookings.

  • Share updates about our services.

  • Provide tailored experiences during your stay.

 

For How Long Will We Keep Your Information?

We retain personal data only as long as necessary for the purposes outlined or as required by law.

 

Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • File a complaint with the Portuguese Data Protection Authority (www.cnpd.pt).

 

Security and Confidentiality

We use encryption, firewalls, and secure systems to protect your data. Your information will not be sold or shared without your consent, except as required by law.

 

3. Terms of Service

 

Bookings and Payments

  • Bookings are confirmed upon receipt of a deposit.

  • Full payment must be completed before arrival.

 

Cancellation and Refund Policy

  • General Guests: Cancellations made up to 7 days before check-in are fully refundable. Within 7 days, no refunds are issued.

  • Travel Agents: Refer to your specific agreement for cancellation terms.

 

Use of Facilities

  • Guests are responsible for damages caused during their stay.

  • The use of facilities (e.g., pool, trails) is at the guest’s own risk.

 

Limitations of Liability

AmarCintra is not liable for:

  • Injuries, property loss, or delays caused by third parties.

  • Adverse weather conditions affecting your stay.

 

4. GDPR Compliance

 

Lawful Basis for Processing

Data is processed based on:

  • Contractual necessity (e.g., bookings).

  • Consent (e.g., marketing).

  • Legal obligations (e.g., record-keeping).

 

Data Protection Officer (DPO)

If you have privacy concerns, contact us at info@amarcintra.com.

 

Third-Party Processors

We collaborate with:

  • Payment providers.

  • Email marketing platforms. All partners comply with GDPR.

 

User Rights and How to Exercise Them

You can access, modify, or delete your data by contacting info@amarcintra.com.

 

5. Cookie Policy

 

We use cookies to:

  • Enhance website functionality.

  • Analyze user behavior for improvements.

  • Provide tailored content.

You can manage cookies via your browser settings.

 

6. Updates to This Document

We may update this document periodically. Revisit this page to stay informed.

 

7. Contact Information

For questions or concerns, reach out to us:

  • Email: info@amarcintra.com

  • Phone: (+351) 917595961

  • Address: Rua das Moutinhas, 24-32, Tojeira, 2705-769 São João das Lampas - Portugal

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Last updated 15 January 2025

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